Terms of Use

Ticker is a macOS time-tracking app for Jira and Tempo, made and operated by Jakub Heglas, a sole trader established in the Czech Republic (Botanická 24, 602 00 Brno). These terms cover the app, this website, and Ticker Pro. For anything in them, use the Contact page.

By downloading, installing or using Ticker, or by buying Ticker Pro, you agree to what follows. If you do not, do not install it. We are one person, not a corporation with a legal department, so this page is written to be read rather than to be survived.

At a glance

• Ticker is free for one Jira site, forever. There is no trial and no countdown — the free plan is how you try it. Ticker Pro unlocks unlimited sites, Tempo sync, and creating and editing work items.
• A Pro license activates on up to 3 Macs. Deactivate it on one to free a slot.
• Ticker writes to your Jira on your behalf — worklogs, work items, statuses. You are responsible for the access you grant and for what gets written.
• You can cancel at any time. Pro runs to the end of the period you have paid for.
• Refunds are handled case by case. Ask us, and we will sort it out.
• We disclaim liability broadly, but nothing here takes away rights that Czech or EU consumer law gives you.

Who this agreement is between

This is an agreement between you and Jakub Heglas, a sole trader in the Czech Republic. In the rest of this page, “we” and “us” mean that person, and “you” means whoever is using Ticker.

If you are using Ticker at work, or connecting a Jira site your employer or your client owns, you confirm you are allowed to do that. We have no way to check, and it is not something we can verify on your behalf.

You must be old enough to enter into a contract where you live. Ticker is a professional tool sold to adults and is not directed at children.

The free plan and Ticker Pro

The free plan connects one Jira site and includes timers, manual worklogs, menu bar tracking, and idle detection. It is free indefinitely — not a trial that expires.

Ticker Pro adds:

• connecting an unlimited number of Jira sites;
• Tempo integration, including syncing worklogs and your organisation’s work attributes;
• creating and editing Jira work items, and changing their statuses.

If a Pro license lapses, nothing of yours is deleted. Additional Jira sites beyond the first are parked rather than removed — the app stops using them, keeps their details, and picks them back up if you subscribe again. Tempo credentials are kept and simply go unused. Reordering sites is disabled while parked, so the parked site cannot be swapped for the active one.

Your license

When you buy Ticker Pro you receive a license key. That key gives you a personal, non-exclusive, non-transferable right to install and use Ticker on Macs you own or control, on up to 3 machines at a time, for as long as your license is valid.

Ticker is licensed, not sold. Copyright in the app stays with Jakub Heglas.

You agree not to:

• share, resell, sublicense, publish or rent your license key;
• circumvent licensing, activation, or the features gated behind Pro;
• reverse engineer, decompile or disassemble the app, except to the extent Czech or EU law expressly permits despite this clause;
• redistribute Ticker, modified or otherwise.

How activation works

Activation is by email address and license key. When you activate, and periodically while the app is running, Ticker checks in with our license server. Each activation is tied to a device fingerprint — a hash of your Mac’s platform identifier — which is what the three-machine limit counts. If you hit the limit, remove the license on a Mac you no longer use and that slot is freed. Removing a license deletes that Mac’s activation record.

What the check-in sends, and how long we keep it, is set out in the Privacy Policy.

When the license server cannot be reached

Ticker is built so a network problem does not lock you out of work you have paid for. If a check-in fails while Jira and Tempo are still reachable, the app carries on. Only after three consecutive failed checks does it fall back to free-plan features, and it says so plainly rather than treating you as a non-payer. Normal service resumes as soon as a check succeeds.

Buying, billing and cancellation

Payments are processed by Stripe on Stripe’s own pages. Your card details never reach us. Prices are shown in US dollars on the pricing page and are exclusive of any tax Stripe is required to collect at checkout.

There are three ways to buy:

• Monthly — renews every month until you cancel.
• Annual — renews every year until you cancel.
• Lifetime — a single payment, no renewal.

Subscriptions renew automatically at the then-current price until cancelled. We will tell you before a price change affects a renewal.

Cancelling. Manage or cancel your subscription yourself through the Stripe billing portal, either from inside Ticker or from the link in your license email. Pro features stay available until the end of the period you have already paid for. There is nothing to negotiate and no retention flow to sit through.

Grace period. A license is set to expire three days after the end of each paid period, so a card that fails on renewal day does not lock you out the same morning.

Suspension, not deletion. If a subscription ends, a payment ultimately fails, or a purchase is refunded, your license is suspended rather than deleted. Ticker returns to free-plan behaviour, and if you come back later we can recognise the license you already had.

Lifetime. A lifetime license includes future updates to Ticker for macOS for as long as we maintain it. To be straight with you about what that is not: it is not a promise that Ticker will exist forever, that Atlassian will keep its APIs working, or that a separate future product would be included. If we ever stop maintaining Ticker, we will say so on this site and in the release notes.

Right of withdrawal

If you are a consumer in the EU, you normally have 14 days to withdraw from a distance purchase. Ticker Pro is digital content delivered immediately: your license key is emailed to you as soon as payment completes.

By completing checkout you expressly ask us to deliver the license immediately, and you acknowledge that once it has been delivered you lose the statutory right of withdrawal. This does not affect your rights if what we sold you is faulty, and it does not affect Refunds below.

Refunds

We do not run a stopwatch on this. If Ticker Pro is not a fit, use the Contact page and we will help — including refunding you where that is the fair answer. We want people using Ticker because it saves them time, not because they are stuck in a plan.

Because there is no fixed window, there is also no guarantee: a refund is at our discretion, and we may decline one where a license has clearly been used at length or where the request looks like abuse. A refunded license is suspended.

Your Jira and Tempo accounts

The Jira site you connect is your own account with Atlassian, under your own agreement with them. We are not a party to it. The same goes for Tempo, which you connect using OAuth credentials from your own Tempo instance.

When you sign in, Atlassian’s own consent screen asks you to authorise Ticker. The access it requests covers reading and writing Jira work, reading your Jira user details, reading boards, sprints and projects, and offline access so the app can refresh its own token in the background. In practice this means Ticker can create, edit and delete worklogs and work items, and change issue statuses, on your behalf.

That access is real, and so is the responsibility that comes with it:

• You confirm you are entitled to grant it for the site you connect.
• You are responsible for what Ticker writes while acting on your instructions — a worklog logged against the wrong issue is yours to correct in Jira.
• You can revoke Ticker’s access at any time from Atlassian’s own settings, independently of anything on this site.

We are not responsible for Atlassian or Tempo themselves: their availability, their rate limits, changes they make to their APIs, or how your administrator has configured your site. If a Jira change breaks Ticker we will fix Ticker as fast as we can, but we cannot promise a third-party service will keep behaving.

One case worth naming. Tempo lets an administrator configure a work attribute whose options are fetched from a web address of their choosing. If yours has set one up, Ticker will call that address, and the issue key and your Jira account ID go with the call. That address belongs to whoever your administrator chose — it is not Atlassian and not us, and we have no control over it. See the Privacy Policy.

Ticker is a client, not a system of record. The authoritative copy of your worklogs lives in Jira and Tempo. What Ticker keeps on your Mac is a cache to make the app fast and usable offline, and it is treated as disposable — it can be discarded and refetched, for example after an app update changes how it is stored. Do not rely on Ticker as your only copy of anything.

Acceptable use

Use Ticker and this site for what they are for. Specifically, do not:

• use our API outside the Ticker app, or build anything else on top of it;
• work around the rate limits on our API, or send automated traffic to it;
• scrape, crawl or mirror this website beyond ordinary browsing;
• use Ticker to access a Jira site you are not authorised to access, or for anything unlawful.

Our API is rate limited per IP address. Hitting a limit returns an error and a retry time; it is not a punishment, but repeatedly trying to get around it is a breach of these terms.

Updates and changes to Ticker

Ticker checks our update server for new versions and installs updates that are cryptographically signed by us. Automatic checks are on by default and can be switched off in Settings, though we would rather you did not — fixes reach you that way.

Ticker requires macOS 26.0 or later. A future version may require a newer macOS; if that happens, the version you already have keeps working.

Features change. We may add, alter or remove them as the app develops. If we materially remove a Pro feature during a period you have paid for, get in touch and we will make it right.

Feedback you send us

If you use Help › Submit Feedback in the app, or the form on the Contact page, your message becomes a support ticket in our Jira Service Management project.

The app can attach diagnostic logs. Those logs are automatically redacted before they leave your Mac — tokens, issue keys, account IDs, hostnames and similar are stripped or aliased — but redaction is best-effort, not a guarantee, and the attachment is optional. What is collected either way is described in the Privacy Policy.

If you send us a suggestion, we may build it, and we owe you nothing for it. You keep whatever rights you have in what you wrote; you just grant us permission to act on the idea.

Availability

Ticker is made and run by one person. It is provided as it is, with no uptime guarantee and no service-level commitment.

Signing in to Jira, activating a license and buying Pro need our servers. Day-to-day tracking does not: the app is deliberately built to keep working while they are briefly unavailable.

We are not in the middle of your work. Ticker talks to Atlassian and Tempo directly from your Mac, and your issues, worklogs, projects and comments are held on your Mac and in your own accounts. We have no database of them and no way to read them. Our part is narrow. Atlassian requires a confidential secret that cannot safely ship inside an app anyone can download and inspect, so the sign-in exchange passes through a server of ours in transit — we do not store it and we do not log it. Our license server holds your license record and its activations. That, and any support ticket you choose to send us, is the whole of what sits on our side. The Privacy Policy sets it out in detail.

What we owe you

Czech and EU law require digital content to match how it was described and to work as you can reasonably expect. There is no separate manufacturer’s warranty here, and for a subscription a fixed warranty period would not make sense — so what we owe you follows what you bought:

• A subscription is a continuing supply. We have to keep Ticker Pro working as described for the whole time you are subscribed, and supply the updates needed to keep it that way. The obligation lasts exactly as long as your subscription does — no countdown from a purchase date.
• A lifetime license is a one-off supply. The statutory conformity period runs from delivery, and we will supply the updates you can reasonably expect of a product sold that way.

If Ticker Pro does not do what this site says it does, tell us. You are entitled to have it put right, and if we cannot do that in a reasonable time, to a proportionate reduction or a refund. That is the law, not a goodwill gesture, and it sits alongside Refunds above rather than replacing it.

Beyond that, Ticker is provided as it is. We do not promise it is free of defects, that it suits a particular purpose of yours, or that it runs uninterrupted — and we can promise nothing at all about Jira, Tempo or macOS, which we do not control.

Liability

To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost business, lost or corrupted data, or time recorded incorrectly in Jira or Tempo. Where we are liable, our total liability is limited to what you paid us for Ticker in the twelve months before the claim arose.

None of this applies to liability we cannot lawfully exclude — including death or personal injury caused by our negligence, gross negligence, or intentional wrongdoing.

Nothing on this page limits the mandatory rights you have as a consumer under Czech or EU law. Where anything here conflicts with those rights, those rights win.

Third-party software in Ticker

Ticker ships with open-source components, with thanks to their authors:

• Sparkle — the update framework, under the MIT license.
• PostHog for iOS — analytics and crash reporting, under the MIT license, which itself includes PLCrashReporter under the MPL-1.1 and Apache-2.0 licenses.

Our license server runs Keygen CE, which is open-source under the Apache 2.0 license and which we host ourselves. “Keygen” is a trademark of Keygen LLC; we use the software, and the trademark is theirs.

Privacy

What Ticker collects, why, and who else handles it is set out in full in the Privacy Policy, which forms part of this agreement.

Worth repeating here: anonymous usage and crash data is on by default, and you can switch it off at any time in Ticker’s Settings.

Ending this agreement

You can end it whenever you like: cancel your subscription in the billing portal, remove your license from the app, and uninstall Ticker.

We may suspend or terminate a license if these terms are breached — sharing a key, circumventing licensing, or abusing our API. Where it is fair to do so, we will refund the unused part of a paid period. We will tell you why rather than leaving you guessing.

Sections that by their nature should outlive the agreement — the license restrictions, Liability, and Governing law — continue to apply after it ends.

Changes to these terms

If we change these terms, we will update this page and move the date at the top. Material changes will be mentioned in the app’s release notes, so you are not expected to re-read this page to notice them. Continuing to use Ticker after a change means you accept it; if you do not, stop using the app and get in touch about the remainder of anything you have paid for.

Governing law

These terms are governed by the law of the Czech Republic.

If you are a consumer resident in the EU, EEA or the UK, this does not deprive you of the protection of the mandatory rules of the country you live in — those apply regardless of what this page says.

Contact

Jakub Heglas, Botanická 24, 602 00 Brno, Czech Republic.

The easiest way to reach us is the Contact page. You can also write to the Contact page.